At Monsoon Accessorize, we really do care about the importance of providing a website that is accessible to all user groups, including the disabled. We aim to provide a fully accessible website built in accordance with best practices for accessibility and web standards.
Many Internet users with disabilities find websites difficult or even impossible to use simply because of the way they are designed. That’s why we’ve tried our best to ensure the Monsoon Accessorize website has been designed to be as accessible as possible and to be compatible with the types of adaptive technology used by people with disabilities, including screen readers. That means visitors can control the size of the text and can use 'access keys' on the keyboard rather than the mouse to navigate through the pages.
You’ll be pleased to know that it’s possible to change the font size of this document to your preference through your browser. Depending on your browser of choice, this should be possible through the view and change text size/zoom option.
We endeavor to make all our pages validate as XHTML 1.0 Transitional and use structured semantic mark-up. We also aim for our pages to conform to the Web Content Accessibility Guidelines 1.0, which are endorsed by the Royal National Institute for the Blind. We strive to obey the spirit of the UK Disability Discrimination Act 1995 with respect to the provision of services online, as required by the Disability Rights Commission.
If you have any questions about them or do not wish to accept them, please contact our Website Customer Service department at firstname.lastname@example.org or call us on 0203 372 3052 (UK only). We are open 8:30am to 7:30pm GMT Monday to Friday and 9am to 6pm GMT Saturday and Sunday.
Please click on the button to show that you have read and agreed to our Terms of Sale at the Checkout section of the Website before placing your order with us ("Order") to show that you accept them. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order any Product(s) from our Website.
You may have other rights granted by law, and these Terms of Sale do not affect these except if the two are inconsistent. If this is the case then these Terms of Sale will override any other rights that you may have, unless law does not permit this.
Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for order communications.
The Contract and all communications between us will be conducted in English.
The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the law of England and Wales.
The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the website. However, this does not prevent residents of Northern Ireland, Scotland or Europe from starting proceedings in their own local courts.
Please note in particular that:
Orders are submitted via the Website in the following way:
When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.
Prices are checked regularly. However, if we find the price has changed, or that there has been a pricing error when we receive your Order, we will contact you and ask if you wish to proceed at the correct price.Please be advised that we are unable to rectify mistakes you have made on your order. Although you still have the right to cancel described below at any time, following the formation of the Contract.
If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the Contract (other than for personalised or other products which we have specified as non-returnable) and receive a refund from us. You must inform us in writing at Monsoon Building, Website Customer Services, 1 Nicholas Road, London W11 4AN, United Kingdom, or by email at email@example.com if you wish to cancel within fourteen (14) working days, starting on the day after the Product(s) are delivered to you.
If you choose to cancel, then you must return the Product(s) to us either by returning to our warehouse or you may take the Product(s) to one of our stores as detailed in our Returning Goods page. You must ensure that you take reasonable care of the Product(s).
Please note - your Despatch Note will be required as proof of purchase.
If you have not returned the Product(s) within 14 days of cancellation, or when requested by us to do so, whichever occurs first, we can collect the Product(s) from you at your cost.
Where you paid for Products by payment card, we will re-credit the account that card is associated with. If we are unable to do this, we will contact you.
If you made your order with PayPal, we will refund your PayPal account.
If you used a gift card to pay for the entirety of your order, we will refund your order onto a replacement gift card. If you used a gift card to part pay for your order, we will refund the amount used on the gift card to a replacement gift card and the rest on to your credit/debit card or PayPal account.
Reward vouchers are non refundable.
Please allow up to 28 days for your refund to be processed from the day you return the Product(s).
The address to return the Product(s) to us is:
Monsoon Accessorize Ltd
7 – 11 Claudius Way
Victoria Business Park
Subject to any specific warranties we offer in relation to particular products, or those which are implied by law, we do not offer any warranty or guarantee on our products.
You should inspect the Product(s) when you receive them for defects or damage.
Once received, goods, which are not of satisfactory quality, not as described or simply unwanted, may be returned for a full refund. Simply return the items in their original condition and packaging as far as possible within 28 days of receipt. You must ensure that you take reasonable care of the Product(s). Please note, that the initial postage and packaging charge is non-refundable for any unsuitable items.
If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any shipping charges you paid, provided that you have not worn or used and damaged the Product(s).
We regret that it is not currently possible to exchange an item on our Website, however it may be possible to do this in one of our stores depending on availability and territory.
All bridal dresses, bedding, lighting, cushions, curtains and Boutique homewares must be returned to our returns warehouse address. Our stores are unable to process refunds or exchanges for these products.
In addition, some online specials and exclusives cannot be returned to our stores. We will indicate on the product information page where this is the case.
Please note - your despatch note will be required as proof of purchase.
(i) These Terms of Sale do not exclude our liability (if any) to you for:
(ii) Subject to paragraph (i) above, we are only liable to you for losses, which you suffer as a result of a breach of these Terms of Sale by us. Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to the purchase price of the Product you purchased and any losses, which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us.
(iii) Subject to paragraph (i) above, we are not responsible for indirect losses, which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
Provided that this shall not prevent claims for loss of or damage to your tangible property in accordance with your statutory rights or paragraph (ii), or any other claims for direct financial loss that are not excluded by any of the above categories of loss of this paragraph (iii).
(iv) Subject to paragraph (iii) above, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control, including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.
(v) Gift Vouchers
Monsoon Accessorize gift vouchers are sold in pounds sterling only and may be exchanged for goods at any Monsoon Accessorize store in the UK. They cannot be exchanged for cash or replaced if lost and may be exchanged for goods of a higher value on payment of the difference. Monsoon Accessorize gift vouchers are valid in the UK only.
The standard Website shipping charge for delivery will be added to the final cost of your gift vouchers.
(vi) We may not necessarily keep a copy of these Terms of Sale and your Order. We advise you to print a copy of them for your information in the future.
(vii) If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms of Sale, which shall remain unaffected.
(viii) No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.
(ix) A person who is not a party to a contract governing the Terms of Sale between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999, except where these Terms of Sale expressly provide for such rights.
This current version Terms of Sale Became Effective as of 20.03.2012
http://www.monsoon.co.uk and http://www.accessorize.com "Website" and its content are owned and operated by Monsoon Accessorize Limited, ("Monsoon Accessorize", "we", "us" or "our") a company registered in England and Wales. Registered Number: 1098034. Registered Office: 1 Nicholas Road, London, W11 4AN, United Kingdom. UK VAT Number: 394 6756 95.
Your purchase of products, which we supply to you through this Website (whether orders are placed online or over the telephone) ("Products"), is subject to the Website Terms of Sale above.
We are Monsoon Accessorize Limited, a company registered in England and Wales at Companies House. Registered Number: 1098034. Registered Office: 1 Nicholas Road, London, W11 4AN, United Kingdom. UK VAT Number: 394 6756 95.
You can contact our Website Customer Service department at firstname.lastname@example.org or call us on 0203 372 3052 (UK only). We are open 8:30am to 7:30pm GMT Monday to Friday and 9am to 6pm GMT Saturday and Sunday.
We have made this Website available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this Website at any time.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep this safe and treat such information as confidential (like a PIN), and you must not disclose it to any third party.
This Website and all of it’s contents including, without limitation, all text, software, software source code, trademarks, logos, designs, images, photographs, audio visual materials, written materials and any other form of material ("Website Content") is protected by copyright and other intellectual property rights throughout the world and is owned by us or licensed to us by third parties.
Monsoon and Accessorize are registered trademarks of Monsoon Accessorize Limited, The Monsoon Building, 1 Nicholas Road, London W11 4AN.
You agree that when accessing the Website you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web crawling technology.
We monitor the market for infringements of our intellectual property rights and reserve the right to take any action we deem appropriate to protect our rights.
You can return goods to any of our Monsoon and Accessorize stores within the United Kingdom or Republic or Ireland.
Please note , Only Monsoon products may be returned to a Monsoon store and cannot be returned to Accessorize branches. Monsoon Children's products can be returned to any branch stocking the Children's range.
As all of our Monsoon and Accessorize branches stock Accessorize product, you may return Accessorize products to any branch.
Please ensure you have your despatch note as proof of purchase.
If you have purchased your goods on our website in Pounds Sterling but wish to return it to one of our Republic of Ireland branches, you will receive your refund in Euros as this is the currency they trade in. Our local exchange rate will be applied to the transaction, which may be subject to change.
Customers with goods shipped outside of the United Kingdom and Republic of Ireland are no longer able to return in store and should use the postal option detailed above for all returns.
The information contained on this Website is given for general information and interest purposes only. Whilst we try and ensure the information contained on the Website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this Website. Our liability to you as explained above remains unaffected by this.
Specifically, please note that some products on our Website ("Products") may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger size than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
You may provide a link to this Website from any other business or business information or service website provided that you comply with the following conditions:
we reserve the right to withdraw linking permission without notice.
However this does not prevent residents of Northern Ireland, Scotland or Europe from starting proceedings in their own local courts.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Monsoon Accessorize is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new clock from us we would accept their old clock and prevent it going into a landfill site by disposing of it safely.
Customers must return their WEEE item to us within 28 days of purchasing their new item.
For any goods purchased on our website (e.g. a lamp) we will accept the old lamp back in store within 28 days with proof of purchase.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.