Terms & Conditions

Accessibility Statement

At Monsoon Accessorize, we really do care about the importance of providing a website that is accessible to all user groups, including the disabled. We aim to provide a fully accessible website built in accordance with best practices for accessibility and web standards.

Many Internet users with disabilities find websites difficult or even impossible to use simply because of the way they are designed. That’s why we’ve tried our best to ensure the Monsoon Accessorize website has been designed to be as accessible as possible and to be compatible with the types of adaptive technology used by people with disabilities, including screen readers. That means visitors can control the size of the text and can use 'access keys' on the keyboard rather than the mouse to navigate through the pages.

You’ll be pleased to know that it’s possible to change the font size of this document to your preference through your browser. Depending on your browser of choice, this should be possible through the view and change text size/zoom option.

We endeavor to make all our pages validate as XHTML 1.0 Transitional and use structured semantic mark-up. We also aim for our pages to conform to the Web Content Accessibility Guidelines 1.0, which are endorsed by the Royal National Institute for the Blind. We strive to obey the spirit of the UK Disability Discrimination Act 1995 with respect to the provision of services online, as required by the Disability Rights Commission.

Back to top ^

Terms of Sale

It is important that you read these Website Terms of Sale ("Terms of Sale") carefully before ordering any products from our Website ("Product(s)"). Together with our Security and Privacy policy and our below Terms of Use, they govern our relationship with you in relation to this Website and your purchase of Product(s) from the Website or over the telephone.

If you have any questions about them or do not wish to accept them, please contact our Website Customer Service department at onlinecustomerservices@monsoon.co.uk or call us on 00 44 203 372 3052 (we are only able to converse in English at this time) . We are open 9:30am to 8:30pm GMT time Monday to Friday and 10am to 7pm GMT time Saturday and Sunday .

Please click on the button to show that you have read and agreed to our Terms of Sale at the Checkout section of the Website before placing your order with us ("Order") to show that you accept them. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order any Product(s) from our Website.

You may have other rights granted by law, and these Terms of Sale do not affect these except if the two are inconsistent. If this is the case then these Terms of Sale will override any other rights that you may have, unless law does not permit this.

Back to top ^

Ordering and Shipping Information

Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for order communications.

The Contract and all communications between us will be conducted in English.

The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the law of England and Wales.

The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the website. However, this does not prevent residents of Northern Ireland, Scotland or Europe from starting proceedings in their own local courts.

Please note in particular that:
  1. No Orders shall be accepted from persons under the age of 18.
  2. For delivery information, including costs, please see our Delivery Information page.
  3. Whilst we try to ensure that all details (including prices) displayed on this Website are correct and up to date, to the extent permitted by applicable law Monsoon and Accessorize disclaims all warranties, express or implied, to the accuracy of such information. You must ensure that prior to placing an order, you have checked all relevant details about the Products you have selected as their relevant details may have changed since you last visited this Website.
  4. All Products displayed on this Website are subject to availability.
  5. All prices are inclusive of UK VAT (but do not include delivery charges).
  6. We will not be able to process VAT refunds for international customers.
  7. Your payment card will be debited on despatch of your items.
  8. No statement on this Website shall be deemed to affect the statutory rights of a consumer that cannot be excluded or restricted by law.

Orders are submitted via the Website in the following way:

  • Once you are ready to make a purchase, click on 'Add To Bag' to add the Product you wish to purchase to your Shopping Bag. Then proceed by clicking 'Checkout' to log into our secure servers to complete your Order.
  • You will be asked for your email address to proceed. At this point, you do not have to create an account with us but we require an email address to process your Order.
  • If you have already registered with us you may enter your sign in details to access your account.
  • You will be required to enter your delivery and billing address details if this is your first order or do not have an account. If you have an account, you can use the address details from your account or add a new delivery address. You will then be required to enter your payment details. We currently cannot store payment details so you will need to enter these each time you place an Order.
  • You must confirm you wish to make an Order and consent to the Terms of Sale. If any delivery charges are payable these will then be added to the amount you will be charged. If you have any problems with your Order, please contact our Website Customer Service department at onlinecustomerservices@monsoon.co.uk or call us on 00 44 203 372 3052 (we are only able to converse in English at this time) . We are open 9:30am to 8:30pm GMT time Monday to Friday and 10am to 7pm GMT time Saturday and Sunday.
  • Once you have completed your order, you may create an account with us, which requires a password. You must keep this password confidential and must not disclose it or share it with anyone else. The address that you register with must be the address that the card statement is sent to, however you can use a different shipping address.
  • We will then send you a confirmatory email to acknowledge that we have received your Order and that your Order has been accepted by us. At this point the contract between us ("Contract") is formed and we will process the payment details you have given to us to take payment for your Order. Ownership of the Product(s) will pass to you on delivery.
  • You will receive a second email from us confirming despatch of the Product(s) to the shipping address you have requested.
  • You should check both emails for accuracy and let us know immediately if there are any errors. If there are any problems with your Order, you will be contacted by a representative from the Monsoon Accessorize Website Customer Services.

When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.

Prices are checked regularly. However, if we find the price has changed, or that there has been a pricing error when we receive your Order, we will contact you and ask if you wish to proceed at the correct price.

Please be advised that we are unable to rectify mistakes you have made on your order. Although you still have the right to cancel described below at any time, following the formation of the Contract.

 

Back to top ^

Cancellation Right

If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the Contract (other than for personalised or other products which we have specified as non-returnable) and receive a refund from us. You must inform us in writing at Monsoon Building, Website Customer Services, 1 Nicholas Road, London W11 4AN, United Kingdom, or by email at onlinecustomerservices@monsoon.co.uk if you wish to cancel within fourteen (14) working days, starting on the day after the Product(s) are delivered to you.

If you choose to cancel, then you must return the Product(s) to us either by returning to our warehouse or you may take the Product(s) to one of our stores as detailed in our Returning Goods page. You must ensure that you take reasonable care of the Product(s).

Please note - your Despatch Note will be required as proof of purchase.

Where you paid for Products by payment card, we will re-credit the account that card is associated with. If we are unable to do this, we will contact you.

If you made your order with PayPal, we will refund your PayPal account.

Please allow up to 28 days for your refund to be processed from the day you return the Product(s).

The address to return the Product(s) to us is:
Monsoon Accessorize Ltd
Webstore Returns
Unit 2
7 – 11 Claudius Way
Victoria Business Park
Wellingborough
Northants
NN8 2DH
United Kingdom

Back to top ^

Return Policy For Damaged Or Defective Products

Subject to any specific warranties we offer in relation to particular products, or those which are implied by law, we do not offer any warranty or guarantee on our products.

You should inspect the Product(s) when you receive them for defects or damage.

Once received, goods, which are not of satisfactory quality, not as described or simply unwanted, may be returned for a full refund. Simply return the items in their original condition and packaging as far as possible within 28 days of receipt. You must ensure that you take reasonable care of the Product(s). Please note, that the initial postage and packaging charge is non-refundable for any unsuitable items.

If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any shipping charges you paid, provided that you have not worn or used and damaged the Product(s).

We regret that it is not currently possible to exchange an item on our Website, however it may be possible to do this in one of our stores depending on availability and territory.

All bridal dresses, bedding, lighting, cushions, curtains and Boutique homewares must be returned to our returns warehouse address. Our stores are unable to process refunds or exchanges for these products.

In addition, some online specials and exclusives cannot be returned to our stores. We will indicate on the product information page where this is the case.

Please note - your despatch note will be required as proof of purchase.

Back to top ^

Other Information You Need To Be Aware Of

(i) These Terms of Sale do not exclude our liability (if any) to you for:

  • personal injury or death resulting from our negligence;
  • fraud;
  • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

(ii) Subject to paragraph (i) above, we are only liable to you for losses, which you suffer as a result of a breach of these Terms of Sale by us. Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to the purchase price of the Product you purchased and any losses, which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us.

(iii) Subject to paragraph (i) above, we are not responsible for indirect losses, which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:

  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;

Provided that this shall not prevent claims for loss of or damage to your tangible property in accordance with your statutory rights or paragraph (ii), or any other claims for direct financial loss that are not excluded by any of the above categories of loss of this paragraph (iii).

(iv) Subject to paragraph (iii) above, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control, including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.

(v) We may not necessarily keep a copy of these Terms of Sale and your Order. We advise you to print a copy of them for your information in the future.

(vi) If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms of Sale, which shall remain unaffected.

(vii) No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

(viii) A person who is not a party to a contract governing the Terms of Sale between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999, except where these Terms of Sale expressly provide for such rights.

This current version Terms of Sale Became Effective as of 20.03.2012

Back to top ^

Terms Of Use

http://www.monsoon.co.uk and http://www.accessorize.com "Website" and its content are owned and operated by Monsoon Accessorize Limited, ("Monsoon Accessorize", "we", "us" or "our") a company registered in England and Wales. Registered Number: 1098034. Registered Office: 1 Nicholas Road, London, W11 4AN, United Kingdom. UK VAT Number: 394 6756 95.

Your use of this Website is subject to these Website Terms of Use ("Terms of Use"), which tell you the basis on which you may make use of our Website.
Your purchase of products, which we supply to you through this Website (whether orders are placed online or over the telephone) ("Products"), is subject to the Website Terms of Sale above.

Please read these Terms of Use carefully. Together with our Privacy and Security policy and, if you purchase Products through our Website, our Terms of Sale, they govern our relationship with you in relation to this Website. If you have any questions about them or do not wish to accept them, please contact our Website Customer Service department at onlinecustomerservices@monsoon.co.uk or call us on 00 44 203 372 3052 (we are only able to converse in English at this time) . We are open 9:30am to 8:30pm GMT time Monday to Friday and 10am to 7pm GMT time Saturday and Sunday .

Information About Us

We are Monsoon Accessorize Limited, a company registered in England and Wales at Companies House. Registered Number: 1098034. Registered Office: 1 Nicholas Road, London, W11 4AN, United Kingdom. UK VAT Number: 394 6756 95.

You can contact our Website Customer Service department at onlinecustomerservices@monsoon.co.uk or call us on 00 44 203 372 3052 (we are only able to converse in English at this time) . We are open 9:30am to 8:30pm GMT time Monday to Friday and 10am to 7pm GMT time Saturday and Sunday .

The Website to which these Terms of Use apply and for which we are responsible is http://www.monsoon.co.uk and http://www.accessorize.com

Back to top ^

Your Use Of This Website And Our Intellectual Property Rights

We have made this Website available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this Website at any time.

We will withdraw or deny access to this Website at any time in relation to a user who breaches any of the terms contained in these Terms of Use.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep this safe and treat such information as confidential (like a PIN), and you must not disclose it to any third party.

This Website and all of it’s contents including, without limitation, all text, software, software source code, trademarks, logos, designs, images, photographs, audio visual materials, written materials and any other form of material ("Website Content") is protected by copyright and other intellectual property rights throughout the world and is owned by us or licensed to us by third parties.

Any rights or licences of the Website Content not expressly granted by the Terms of Use are reserved.

Monsoon and Accessorize are registered trademarks of Monsoon Accessorize Limited, The Monsoon Building, 1 Nicholas Road, London W11 4AN.

Except as set out in the Terms of Use, your use of the Website Content without written permission of the Website Content owner is strictly prohibited. You may print off one copy, and may download extracts of any page from this Website for non-commercial, private use provided that:

  • the content is not used on eBay, Amazon or any private sales website.
  • you do not modify, distribute, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the Website Content without our written permission.
  • no graphics are used separately from accompanying text;
  • our copyright and trade mark notices appear in all copies and you acknowledge this Website as the source of the material; and
  • any person to whom you provide these materials is made aware of these restrictions.

You agree that when accessing the Website you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web crawling technology.

We monitor the market for infringements of our intellectual property rights and reserve the right to take any action we deem appropriate to protect our rights.

Back to top ^

Our Liability To You

You can return goods to any of our Monsoon and Accessorize stores within the United Kingdom or Republic or Ireland.

Please note , Only Monsoon products may be returned to a Monsoon store and cannot be returned to Accessorize branches. Monsoon Children's products can be returned to any branch stocking the Children's range.

As all of our Monsoon and Accessorize branches stock Accessorize product, you may return Accessorize products to any branch.

Please ensure you have your despatch note as proof of purchase.

If you have purchased your goods on our website in Pounds Sterling but wish to return it to one of our Republic of Ireland branches, you will receive your refund in Euros as this is the currency they trade in. Our local exchange rate will be applied to the transaction, which may be subject to change.

Customers with goods shipped outside of the United Kingdom and Republic of Ireland are no longer able to return in store and should use the postal option detailed above for all returns.

Back to top ^

Information On This Website

The information contained on this Website is given for general information and interest purposes only. Whilst we try and ensure the information contained on the Website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this Website. Our liability to you as explained above remains unaffected by this.

Specifically, please note that some products on our Website ("Products") may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger size than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

Back to top ^

Linking

We may link to other websites, which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit.

You may provide a link to this Website from any other business or business information or service website provided that you comply with the following conditions:

  • links must be to the homepage of the Website at http://www.monsoon.co.uk or http://www.accessoroize.com;
  • our Website must not be framed on any other website, therefore you may not create a frame or any other border around the Website;
  • the site from which you wish to link must comply with all relevant laws and regulations and must not contain content which may be considered to be distasteful or offensive; and
  • you must not imply that we endorse or are associated with any other website, product or service (unless expressly agreed to in advance by ourselves in writing).

we reserve the right to withdraw linking permission without notice.

Back to top ^

Governing Law And Jurisdiction

The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Use or of any term of these Terms of Use will be governed by the law of England and Wales.

The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Use or use of the Website.

However this does not prevent residents of Northern Ireland, Scotland or Europe from starting proceedings in their own local courts.

This current version Terms of Use Became Effective as of 20.03.2012

Back to top ^