During the Christmas period, our online 28 day standard returns policy is extended. Online purchases made from 24th October 2015 to 24th December 2015 can be returned to our warehouse up to (and including) Thursday 21st January 2016 for a full refund.
The following is applicable only to orders placed via this website. Goods bought in one of our Monsoon or Accessorize stores must be returned to store.
Once received, goods that are not of satisfactory quality, not as described or are simply unwanted may be returned for a full refund. Simply return the goods in their original condition within 30 days of receipt. Please include your dispatch note as proof of purchase.
Please note that the initial shipping charges (if any were applied) are only refundable for faulty goods, goods not as described or incorrect goods.
Customers are also entitled to cancel their order for a full refund as long as this is done within 14 working days of receipt of your goods. This can be done by contacting our customer services team at firstname.lastname@example.org. We are open 9:30am to 8:30pm GMT Monday to Friday and 10am to 7pm GMT Saturday and Sunday.
Please allow up to 14 days for your refund to be processed from the day you return the goods to us. Goods purchased in currencies other than UK Pounds Sterling, Euros, US Dollars, Danish Kroner and Russian Rubles will be refunded in local currencies at your bank or card issuers exchange rates.
It is not possible to exchange goods purchased on this website through our returns warehouse however, this may be possible to do in one of our stores depending on availability and locations. Please see our returns restrictions below for products that cannot be exchanged or returned.
Pierced products (such as earrings), hosiery, confectionery and cosmetic products cannot be returned for hygiene reasons.
All bridal dresses, bedding, lighting, cushions, curtains and Boutique homewares must be returned to our returns warehouse address. Our stores are unable to process refunds or exchanges for these products.
In addition, some online specials and exclusives cannot be returned to our stores. We will indicate on the product information page where this is the case.
If you used PayPal to purchase your goods, we can only accept returns for these at our warehouse. We cannot refund PayPal orders in any of our stores.
All sale goods must be returned within 14 days of purchase.
Whenever returning goods, please include your dispatch note as proof of purchase.
US customers can return goods to us by using the label attached to your despatch note. You will need to pay for the return postal charges. We strongly recommend you use a recorded delivery service.
Once you have completed the Returns section of your despatch note, include this with your goods. Take your parcel to a Post Office or parcel depot and, where possible, obtain a Certificate of Postage/receipt. You should retain this until your refund is processed.
All returns should be sent to the below address. We cannot process returns at our head office or any other address:Monsoon Accessorize Ltd.
It is not possible to return goods purchased on this website through our stores in the US however, we will do our best to help you in our stores depending on availability and locations.
Please ensure you have your despatch note as proof of purchase.